The sustainability and longevity of all my products are very important to me, so I decided to make a sustainability promise to all my knitwear! Textile waste is one of the biggest problems that is destroying our planet and I don't want my products to be a part of it.
What does that mean?
As a knitwear designer, I want my customers to have their purchased knitwear for as long as possible, but sometimes accidents happen. Knitwear is delicate, snags and rips can happen very easily if you're in a rush, not paying attention, etc.
If your purchased product has been accidentally damaged instead of throwing it away I would like you to contact me and I will fix it.
After inspecting the product, I will provide you with a few solutions on how the problem can be fixed.
How does that work?
I will happily fix the accidentally damaged product for free. All you have to do is pay for the postage.
What are the steps?
First: Please, contact me via Email @ firstname.lastname@example.org Try to provide as much information as possible and pictures of the problem.
Second: I will email you back how/if the problem can be fixed and advise you on what to do next.
Third: All you have to do is pack it, pay for postage and return, post it and wait for your item to return to you with a new life!
Please allow 7-14 days for the repairs before dispatch. Enjoy your knitwear once more!
Please read Sustainability Promise Terms & conditions HERE before submitting your request. If you have any other questions about the process, please contact me through Get in touch link HERE or click the link in the main menu.